Safaricom Announces System Disturbance Affecting M-Pesa and Postpaid Services.
Safaricom has informed its customers about a significant system disturbance impacting M-Pesa and Postpaid services over the weekend. This disruption is due to scheduled maintenance, which will take place on Saturday night. Customers should prepare for limited access to various services during this period.
In a notice released on Saturday, Safaricom revealed that system maintenance would begin at 10 p.m. on October 26 and continue until 5 a.m. on Sunday, October 27, 2024. The company stated, “Dear Customers, we will carry out system maintenance and upgrades during this time.” As a result, several key services will be temporarily unavailable.
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Customers will not be able to access top-up airtime services, Okoa Jahazi, or bundle purchases through either Airtime or M-Pesa. Additionally, subscription services, postpaid payments, Sambaza, Bonga, and SIM swaps will also be affected.
Safaricom recognizes the inconvenience this may cause and has issued an apology, urging customers to remain patient while technical teams work diligently to improve the overall service quality. The company emphasized its commitment to ensuring a seamless user experience once maintenance concludes.
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In conclusion, Safaricom’s scheduled system maintenance this weekend will disrupt various M-Pesa and postpaid services. Customers should plan accordingly and be aware of the unavailability of key services from Saturday night through early Sunday morning. Safaricom appreciates its customers’ understanding and patience during this essential upgrade process.
Safaricom Announces System Disturbance Affecting M-Pesa and Postpaid Services.
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